The technicians at Impact BT use an array of full-time diagnostic services that are always checking the performance and reliability of your network.

Coupled with a rapid response time for service calls, this gives our clients the time and resources to concentrate on managing their business instead of worrying about the computers.

It is an inevitable fact that things will go wrong with your network and computer workstations. Whether it be through user error, malicious intent (such as viruses), or simply through the frequent use of a computer, software and settings on a computer tend to deteriorate with time.

Impact Business Technology knows that providing high-quality support is not simply a customer requirement, it's a competitive advantage. The use of remote support technology allows our technicians to respond instantly to customer issues, or perform scheduled maintenance out of normal working hours so there is less disruption to the business day.

It is a daunting task to keep up with and apply security and software updates for a computer network. Many users ignore the prompts to download updates, and systems go un-patched for long periods of time, exposing the network, and the business it supports to security breaches.

Impact BT knows that business doesn't stop at 5:00pm on weekdays. That's why computer support from Impact BT is available to our contract customers 24 hours a day, seven days a week.

In many cases, out of hours assistance can be rendered using remote technologies, so access to our customer's offices is not normally required.

To protect your computer from the flood of malicious software circulating across the Internet, Impact BT employ a multi-tiered approach to virus and spyware protection. This layered defense technique ensures that your network and computers are scanned and protected at all levels of use.

To help our customers with support issues remotely, it is sometimes necessary to download and install software to their computers. This page provides a list of commonly used software as a convenience to our customers.

Impact BT does not support the use of these products unless supervised by a technician.

Sometimes, computer problems can be solved without resorting to a technical support phone call. By following these eight simple steps you could repair many issues yourself.

1. Update your system

Make sure that you are using the latest drivers for your hardware—and that you've installed all the Windows Updates—and check for updates to any applications you use, especially any that seem to be related to your current computer problem.