Step 1:
Click on the "Get Help Now" button and run the software:

When prompted, click on 'Run'.

After the application has downloaded you may be prompted to run again:

Step 2:
Call the Impact BT Helpdesk on (888) 612-7797 and talk to a support tech - give them the support code and password.

Step 3:
We will use that secure support code and password to connect to your PC and privide the support you need.