Impact Business Technology

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Connect to Impact BT Remote Support

Enter your name and company in the boxes below, then choose the name of the support representitive you are working with from the list and click Connect. You will be prompted to accept a download from GoToAssist - this is a safe download and will automatically uninstall once the support session is complete. If no support representative is online, please call our office on (203) 364-0052 to contact us directly.

Name:

Company Name:

Click "Continue" start a demo.

How It Works

Live help from Technical Support Reps! How it works... here's how to get live computer help right on your desktop:

1. Tell us what you need. Type your question as specifically as you can, then click the button.

2. Get the quick download. The screen-sharing plug-in automatically downloads onto your computer.

3. Meet your Technical Support Rep in real time. Your Technical Support Rep helps you directly on your computer, as if he or she were sitting right next to you.

4. How? The screen-sharing plug-in lets both you and your Technical Support Rep communicate via a Chat window, see your computer screen, share your mouse and keyboard and draw on your screen using the special Whiteboard feature.

System and Network Requirements

For a support representative to view a customer's desktop, the customer should meet these requirements:

28.8Kbps or greater connection, 56K recommended

Recommend ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy

Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP

For a customer to view a support representative's desktop, the customer should meet these requirements:

Requires Windows 95 (WinSock 2 Recommended), 98, 2000, Me, NT 4.0 or XP

Recommend minimum of Pentium 300 with 64 MB of RAM

Recommend stable Internet connection with 56K or better

Recommend ability to make direct outgoing TCP connections, or availability of a SOCKS server

Frequently Asked Questions

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